DO I NEED DELL SUPPORTASSIST AND SUPPORTASSISTAGENT INSTALL
About six months we bought my wife a new laptop running Win 10, and the first thing I did when we brought it home was to do a full clean install of 10 to get rid of everything except the OS on it. If it is any help, I have put my money where my mouth is. The old rule applies - "If it ain't broke, don't fix it !!". It's not that they are harmful, it's just that they are not necessary.
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I am of the opinion that applications like SupportAssist fall into the same category. Drivers pushed out with Windows updates have a reputation for creating hardware problems. The concensus on BC is not to get hardware drivers via the Windows update system, in fact to turn this aspect of the update system off. If it is a self-built then the hardware manufactuter's web-site. SupportAssistAgent.exe is not a Windows system file. The SupportAssistAgent.exe file is certified by a trustworthy company. Please note, Basic customers do not receive SupportAssist alerts within TechDirect.
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Systems with Basic service entitlements receive critical updates from Dell plus replacement part self-dispatches that result from Checkup scans. In the event that an updated driver is called for then the best place to go is, if your computer is an OEM model, the computer makers web-site. It runs as service SupportAssistAgent: Dell SupportAssist keeps your PC up to date and running at its best with recommended software and driver updates. SupportAssist is available at no cost however, features vary by service level entitlement. It is a differnt story if your hardware suddenly stops playing 'nice', then an updated driver may be the solution. First of all, hardware drivers very seldom actually need updating, unlike OS and application updates which are frequently to fix newly discovered security problems, hardware drivers pose very, very little risk.